Battery Installation Terms & Conditions

BATTERY INSTALLATION TERMS & CONDITIONS

Santa Clarita Wholesale Batteries LLC DBA Dynamic Batteries & Hoses

These Battery Installation Terms & Conditions apply to battery installation and related services performed by Dynamic Batteries & Hoses, whether performed at our business location, at a customer's location, or through another mobile service arrangement.

By authorizing an installation, signing or electronically approving an estimate or work order, paying a deposit where applicable, or otherwise expressly authorizing Dynamic Batteries & Hoses to perform the services described in an estimate or work order, the customer acknowledges and agrees to the applicable terms below.

1. CUSTOMER AUTHORIZATION

The customer authorizes Dynamic Batteries & Hoses to perform only the battery installation, replacement, testing, programming, diagnostic work, and related services specifically identified in the applicable estimate or work order.

Authorization may be provided in writing, electronically, or through another legally permitted method.

Dynamic Batteries & Hoses will not perform additional chargeable repairs, modifications, or services beyond the authorized work without obtaining additional customer authorization where required.

Payment of a deposit reserves products and/or scheduling but does not, by itself, authorize additional repairs beyond the work identified in the applicable estimate or work order.

2. ESTIMATES & ADDITIONAL WORK

Installation pricing is based on the information reasonably available at the time the estimate is prepared and assumes reasonably standard installation conditions.

If additional work becomes necessary after service begins, Dynamic Batteries & Hoses may provide a revised estimate or request additional authorization before proceeding.

Additional work may include, but is not limited to:

  • Corrosion removal;

  • Replacement or repair of damaged terminals;

  • Cable repair or replacement;

  • Repair of damaged battery hold-downs or trays;

  • Removal of seized, rusted, stripped, or broken hardware;

  • Electrical diagnosis;

  • Battery registration, coding, or programming;

  • Modification of cables or mounting systems;

  • Removal of equipment obstructing battery access;

  • Repair of unsafe electrical connections;

  • Additional travel or service time; or

  • Other work not reasonably anticipated when the original estimate was prepared.

Material additional charges will be communicated to the customer for authorization before additional chargeable work is performed where required by applicable law.

3. DEPOSITS

Certain orders, special-order products, and scheduled installations may require a deposit.

A deposit may be required to reserve products, secure special-order or allocated inventory, and/or schedule installation services. The amount of any required deposit will be disclosed on the applicable estimate, invoice, or work order.

Unless different written terms are provided for a specific order, the deposit is fully refundable when the customer cancels the order within twenty-four (24) hours of the initial deposit payment.

After the 24-hour cancellation period, the deposit becomes non-refundable due to inventory allocation, product commitment, scheduling, technician availability, and other costs associated with preparing to fulfill the order.

Special-order, custom-order, non-stock, or specifically sourced products may have separate cancellation or refund restrictions disclosed at the time of purchase.

The remaining balance, including any additional batteries, applicable taxes, labor, mobile service charges, and customer-authorized additional charges, is due as stated on the applicable invoice or work order.

4. SCHEDULING & APPOINTMENTS

Installation appointments are subject to technician availability and are not considered confirmed until scheduled or otherwise accepted by Dynamic Batteries & Hoses.

Appointment times are estimates and may be affected by:

  • Traffic;

  • Weather;

  • Road conditions;

  • Previous service appointments;

  • Product availability;

  • Unexpected installation complications;

  • Emergencies; or

  • Circumstances outside the reasonable control of Dynamic Batteries & Hoses.

Dynamic Batteries & Hoses will make reasonable efforts to communicate material scheduling delays or changes.

5. MOBILE INSTALLATION TERMS

The following provisions apply when service is performed at the customer's location or another location outside Dynamic Batteries & Hoses' facility.

The customer must provide a safe, legal, and reasonably accessible location for the installation.

The customer is responsible for ensuring that:

  • The vehicle or equipment is accessible;

  • Adequate working space is available;

  • The vehicle is legally parked;

  • Battery compartments and service areas can be accessed;

  • Personal property does not obstruct the service area;

  • Animals, children, or other hazards do not interfere with the work; and

  • The installation can reasonably be performed without exposing the technician or others to unsafe conditions.

Dynamic Batteries & Hoses may refuse, discontinue, or reschedule mobile service if the technician determines that the working conditions are unsafe or unreasonable.

Examples may include unsafe roadside locations, active traffic exposure, unstable vehicles, hazardous materials, fire damage, severe electrical damage, inaccessible battery compartments, or other conditions that create an unreasonable safety risk.

If a mobile appointment cannot be completed because of incorrect customer information, lack of access, customer unavailability, unsafe conditions, or other circumstances within the customer's reasonable control, additional mobile service, trip, or rescheduling charges may apply.

6. CUSTOMER-PROVIDED INFORMATION

The customer is responsible for providing accurate information concerning the vehicle, RV, equipment, or battery application.

This may include:

  • Year;

  • Make;

  • Model;

  • Vehicle Identification Number;

  • Equipment type;

  • Existing battery type;

  • Battery size;

  • Battery chemistry;

  • Voltage;

  • Battery quantity;

  • Terminal configuration;

  • Battery compartment dimensions;

  • Existing electrical modifications;

  • Charging equipment;

  • Aftermarket accessories; and

  • Known mechanical or electrical problems.

Dynamic Batteries & Hoses is not responsible for delays, incorrect product selection, additional labor, additional travel, or other consequences caused by materially inaccurate, incomplete, or misleading information supplied by the customer.

7. PRE-EXISTING CONDITIONS

Vehicles, RVs, golf carts, commercial equipment, industrial equipment, and other battery-powered or battery-supported systems may contain damaged, deteriorated, corroded, modified, improperly repaired, or aging components.

Dynamic Batteries & Hoses is not responsible for pre-existing damage, defects, deterioration, or conditions that existed before our work began or were not caused by our workmanship.

Examples include:

  • Battery corrosion;

  • Corroded cables;

  • Damaged cable ends;

  • Loose electrical connections;

  • Brittle or deteriorated wiring;

  • Damaged terminals;

  • Damaged connectors;

  • Damaged battery trays;

  • Damaged battery boxes;

  • Broken or deteriorated hold-down systems;

  • Rusted hardware;

  • Seized hardware;

  • Stripped fasteners;

  • Previously damaged components;

  • Improper previous repairs;

  • Improper wiring;

  • Aftermarket modifications;

  • Parasitic electrical draws;

  • Charging-system faults;

  • Alternator faults;

  • Converter faults;

  • Charger faults;

  • Inverter faults;

  • Generator faults;

  • Solar-system faults;

  • Battery-management-system faults;

  • Fuse or relay problems;

  • Water intrusion;

  • Heat damage;

  • Fire damage;

  • Diagnostic trouble codes; or

  • Other defects unrelated to the installation being performed.

Removal of an existing battery, cover, tray, terminal, cable, or related component may reveal conditions that were concealed or not reasonably visible before disassembly.

If an unsafe or materially defective condition is discovered, Dynamic Batteries & Hoses may stop work and notify the customer before continuing.

8. AGED, BRITTLE, CORRODED & DETERIORATED COMPONENTS

The customer acknowledges that older vehicles, RVs, equipment, battery compartments, cables, connectors, hardware, plastic components, and electrical systems may deteriorate over time.

Components may fail, crack, break, strip, crumble, or separate during reasonable access, removal, or installation procedures because of age, corrosion, prior damage, improper installation, heat exposure, chemical exposure, or normal deterioration.

Dynamic Batteries & Hoses is not responsible for the failure of a pre-existing damaged or deteriorated component merely because the failure becomes apparent during reasonable performance of the authorized service.

Nothing in these terms excludes responsibility for damage directly caused by negligent workmanship where liability cannot legally be excluded or limited.

9. BATTERY INSTALLATION IS NOT A COMPLETE VEHICLE OR ELECTRICAL DIAGNOSIS

Battery installation, replacement, or basic battery testing does not constitute a complete diagnosis of the vehicle or equipment's electrical, charging, starting, drivetrain, inverter, converter, generator, solar, or auxiliary systems unless diagnostic services are specifically listed on the estimate or work order.

Installing a new battery does not guarantee that an existing electrical problem has been corrected.

A properly installed battery may discharge, become damaged, fail prematurely, or perform improperly because of conditions unrelated to the battery or installation.

Examples include:

  • Parasitic draws;

  • Failing alternators;

  • Faulty starters;

  • Defective converters;

  • Defective chargers;

  • Improper charger settings;

  • Inverter problems;

  • Solar-system problems;

  • Wiring faults;

  • Ground faults;

  • Aftermarket accessories;

  • Improper programming;

  • Battery-management-system problems; or

  • Other electrical-system faults.

Additional diagnostic services may be recommended if abnormal system behavior is identified.

10. CHARGING SYSTEM & BATTERY COMPATIBILITY

Battery performance depends heavily on the condition and configuration of the charging system.

The customer acknowledges that changing battery chemistry, capacity, voltage, configuration, or technology may require compatible charging equipment, system settings, programming, converters, chargers, DC-to-DC chargers, battery-management equipment, or other modifications.

Dynamic Batteries & Hoses is responsible only for compatibility or configuration services expressly included within the authorized work.

Where the customer declines recommended repairs, upgrades, diagnostics, programming, or charging-system corrections, Dynamic Batteries & Hoses is not responsible for subsequent battery performance problems attributable to the declined work or existing system configuration.

11. ELECTRONIC MEMORY, SETTINGS & SYSTEM RESETS

Battery replacement frequently requires temporary interruption of electrical power.

Depending upon the vehicle or equipment, battery disconnection may result in the loss or reset of stored settings.

These may include:

  • Clock settings;

  • Radio presets;

  • Seat positions;

  • Window initialization;

  • Steering-angle calibration;

  • Entertainment settings;

  • Navigation settings;

  • Inverter settings;

  • Charger settings;

  • Battery-monitor settings;

  • Leveling-system settings;

  • Alarm-system settings;

  • Diagnostic information; or

  • Other electronic settings.

Dynamic Batteries & Hoses is not responsible for the loss of customer-configured settings or presets resulting from a battery disconnection reasonably necessary to perform the authorized service, except where otherwise required by law.

Programming or reinitialization services beyond normal battery installation may result in additional charges when required.

12. AFTERMARKET EQUIPMENT & MODIFICATIONS

Dynamic Batteries & Hoses is not responsible for the design, installation, condition, compatibility, or performance of aftermarket equipment installed by other parties.

This includes, but is not limited to:

  • Solar systems;

  • Inverters;

  • Converters;

  • DC-to-DC chargers;

  • Battery isolators;

  • Battery monitors;

  • Auxiliary electrical panels;

  • Audio systems;

  • Alarm systems;

  • Tracking systems;

  • Lighting systems;

  • Lift equipment;

  • Hydraulic equipment;

  • Recreational equipment;

  • Auxiliary accessories; and

  • Aftermarket wiring.

If aftermarket equipment interferes with installation or requires additional work, the customer may be required to authorize additional labor or parts before the installation can be completed.

13. RV-SPECIFIC CONDITIONS

RVs may contain multiple interconnected electrical systems, including chassis batteries, house batteries, converters, inverters, generators, solar charging systems, transfer switches, battery isolators, DC-to-DC chargers, leveling equipment, battery monitors, and aftermarket modifications.

Unless specifically included within the authorized work, battery replacement does not constitute inspection or certification of these systems.

Dynamic Batteries & Hoses is not responsible for unrelated faults, pre-existing wiring conditions, incorrect prior modifications, or deficiencies within these systems that are discovered before, during, or after battery replacement.

14. CUSTOMER-SUPPLIED PRODUCTS

If Dynamic Batteries & Hoses agrees to install a battery, part, or component supplied by the customer, Dynamic Batteries & Hoses does not warrant the customer-supplied product unless expressly agreed in writing.

The customer assumes responsibility for confirming the suitability, application, condition, and warranty coverage of customer-supplied products.

Dynamic Batteries & Hoses may decline to install a customer-supplied component that appears unsafe, defective, damaged, incompatible, or inappropriate for the application.

Labor to diagnose, remove, reinstall, or replace a defective customer-supplied product may be separately chargeable.

15. PRODUCT WARRANTY

Products supplied by Dynamic Batteries & Hoses are subject to the applicable manufacturer's warranty, if any.

Manufacturer warranty coverage is governed by the manufacturer's terms, testing procedures, eligibility requirements, exclusions, and warranty period.

Unless specifically stated otherwise, a manufacturer's product warranty does not automatically include:

  • Mobile service;

  • Travel;

  • Removal labor;

  • Installation labor;

  • Diagnostic labor;

  • Towing;

  • Shipping;

  • Rental expenses;

  • Lost use;

  • Accommodation expenses; or

  • Consequential or incidental costs.

A warranty claim may require inspection and testing before replacement can be approved.

Battery failures caused by conditions excluded by the manufacturer may not qualify for warranty coverage.

Common exclusions may include:

  • Improper charging;

  • Overcharging;

  • Undercharging;

  • Deep discharge;

  • Improper storage;

  • Incorrect application;

  • Improper maintenance;

  • Electrical-system defects;

  • Physical damage;

  • Misuse;

  • Modification; or

  • Abuse.

16. REMOVED BATTERIES & CORE RETURNS

Certain batteries are sold on an exchange basis and may involve a core charge or core credit.

Unless otherwise arranged and permitted, removed batteries may be retained by Dynamic Batteries & Hoses for recycling, supplier core return, or warranty processing.

If the customer wishes to retain or inspect a replaced battery, the customer should notify Dynamic Batteries & Hoses before or at the time the repair is authorized.

Retention of a battery that would otherwise qualify as a core return may result in the customer being charged the applicable core charge.

17. CUSTOMER DECLINED REPAIRS OR RECOMMENDATIONS

Dynamic Batteries & Hoses may identify conditions requiring additional repair, maintenance, diagnosis, or replacement.

The customer may decline recommended work unless the condition prevents Dynamic Batteries & Hoses from safely completing the authorized installation.

Dynamic Batteries & Hoses is not responsible for subsequent damage, failure, reduced battery life, or system performance attributable to a condition disclosed to the customer where the customer declined the recommended corrective work.

18. PERSONAL PROPERTY

Customers should remove valuables, loose personal property, and other items from the immediate work area before installation.

Dynamic Batteries & Hoses is not responsible for loss or damage to personal property unrelated to the authorized installation, except as otherwise required by applicable law.

19. PHOTOGRAPHIC & SERVICE DOCUMENTATION

The customer authorizes Dynamic Batteries & Hoses to photograph or otherwise document the battery, battery compartment, terminals, cables, wiring, vehicle or equipment identification information, existing conditions, installed products, and completed work when reasonably necessary for:

  • Service documentation;

  • Warranty administration;

  • Quality control;

  • Customer communication;

  • Fraud prevention;

  • Damage documentation; or

  • Dispute resolution.

Service photographs will not be used for advertising or promotional purposes where separate customer consent is legally required.

20. LIMITATION REGARDING PRE-EXISTING & UNRELATED CONDITIONS

Dynamic Batteries & Hoses will exercise reasonable care while performing authorized installation services.

Dynamic Batteries & Hoses is not responsible for damage, malfunction, loss, battery failure, electrical failure, or other problems caused by:

  • Pre-existing defects;

  • Concealed defects;

  • Corrosion;

  • Deteriorated components;

  • Improper prior repairs;

  • Aftermarket modifications;

  • Customer-supplied equipment;

  • Inaccurate customer-provided information;

  • Electrical-system faults;

  • Charging-system faults;

  • Manufacturer defects;

  • Misuse;

  • Neglect;

  • Acts of third parties; or

  • Circumstances outside the reasonable control of Dynamic Batteries & Hoses.

Nothing contained in these terms is intended to disclaim or limit responsibility for liability that cannot legally be waived or limited under applicable law.

21. NO GUARANTEE OF FUTURE BATTERY OR SYSTEM PERFORMANCE

Battery life varies significantly based on application and operating conditions.

Factors affecting battery life may include:

  • Charging voltage;

  • Charging frequency;

  • Depth of discharge;

  • Vehicle usage;

  • Electrical loads;

  • Temperature;

  • Storage;

  • Maintenance;

  • Parasitic draw;

  • Equipment condition;

  • Battery chemistry; and

  • Customer usage.

Except for warranties expressly provided by Dynamic Batteries & Hoses or the applicable manufacturer, no specific battery service life is guaranteed.

22. CUSTOMER INSPECTION & REPORTING OF CONCERNS

The customer should inspect the completed installation and promptly notify Dynamic Batteries & Hoses of any concern reasonably believed to relate to the installation.

If a customer believes there is a workmanship-related problem, the customer should provide Dynamic Batteries & Hoses a reasonable opportunity to inspect the installation before another repair facility alters, removes, or replaces the installed components whenever reasonably possible.

Nothing in this provision limits any non-waivable rights available to the customer under applicable law.

23. PAYMENT

Unless otherwise agreed in writing, payment is due according to the terms stated on the applicable estimate, work order, deposit invoice, or final invoice.

The customer is responsible for authorized:

  • Products;

  • Parts;

  • Labor;

  • Programming;

  • Diagnostics;

  • Mobile-service charges;

  • Additional authorized work;

  • Applicable taxes; and

  • Other disclosed charges.

24. MOBILE SERVICE LOCATION DOCUMENTATION

For mobile installations, Dynamic Batteries & Hoses may record the physical address or other description of the service location as required for service documentation and applicable regulatory requirements.

25. CUSTOMER ACCEPTANCE OF TERMS

By signing or electronically approving an estimate or work order, providing written or electronic authorization, paying a required deposit where the order or payment page identifies these terms, or otherwise expressly authorizing Dynamic Batteries & Hoses to proceed with the stated installation services, the customer acknowledges that:

  1. The customer has had an opportunity to review these Battery Installation Terms & Conditions;

  2. The customer understands the scope of the authorized work;

  3. The customer agrees to the applicable deposit and cancellation terms;

  4. The customer understands that additional work may require additional authorization;

  5. The customer has disclosed known conditions that could materially affect the installation;

  6. The customer represents that they own the vehicle or equipment or are authorized to approve the work; and

  7. The customer agrees to the terms applicable to the installation being performed.

These Battery Installation Terms & Conditions are incorporated into the applicable estimate or work order when referenced or linked as part of the customer's authorization process.

26. SEVERABILITY & APPLICABLE LAW

If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

These terms are intended to be interpreted consistently with applicable federal, California, and local law.

Nothing in these terms is intended to waive any customer right or business obligation that cannot legally be waived.